Alex Nikolov From Ninety Ten, kindly spoke to us about his experience with using Social Media as a customer service tool,. and the benefits of responding in immediately in the age of ‘real time’. Here are his notes and presentation:
What’s wrong with customer service? What’s next for customer service? Online communities are entering this space to create a new level of customer satisfaction. Social media and social networking technologies are making it possible to take the customer service conversation into the public domain for the first time. See why customers …

Mark McDermott kindly made his presentation at this months Social Media Monday, giving us some insight into the apps available to monitor and grow our social media presence – from a guy that builds them at Codegent.
We’ll be talking to Mark again very soon about coming back to expand on his talk with a kind of “Apps Masterclass”, so watch this space and our announcements of up and coming events.
Here is his presentation using the very cool Prezi Player:

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Mark McDermott, Codegent …