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What is a Modern Marketing Organization

21 June 2010 View Comments

Does “tweeting” mean you’ve figured it out? Does knowing how to “friend” someone qualify you as a modern marketer of the new advertising age? Hardly. In fact, reaching that lofty goal is less about the tactics we employ, and more about our overall approach to the complexities of the modern consumer.

Our jobs are becoming more demanding. Big businesses now operate in a multi-market, multi-lingual, and frequently multi-brand world. A world filled with commercial and cultural nuances. The modern marketers I respect are finding ways to address these nuances by developing cross-market and cross-brand efficiencies. They’re fostering smarter collaboration across teams, agencies, and disciplines, producing big brand ideas that transcend tactical executions and work in markets of varying sophistication, and they’re leveraging their scale to lower costs while focusing their marketing dollars in the right growth areas. All while producing great work.

My personal fascination lies in the fact that digital marketing — and at a minimum Internet based technology — is helping to drive this evolution. Digital marketing is at different stages depending on which markets you are working in around the globe. But in almost all instances, it seems to function as the great connector that helps to bring cross-channel experiences to the consumer.

Digital, once deemed complex and expensive by the rest of the advertising world, actually offers the ability to produce re-usable libraries of common tools that can be shared across markets and brands, empowering them to focus their budgets on brilliant creative ideas instead of unnecessary technology that had been used multiples times in the last year by other agencies and brand teams.

Social media monitoring tools can be set up for enterprise businesses and deliver intelligence to multiple brands across multiple markets at reduced costs while facilitating a deeper understanding of the consumer. Web based collaboration tools are helping to produce better ideas, faster, with equal input from brand agencies, digital agencies, and media agencies.

I’m not discrediting the importance of innovation. I’m the world’s worst culprit for loving new exciting platforms in digital marketing. I just think we need to step back and reevaluate what makes us pat someone on the back for being in a “digital master class” that understands modern marketing. Some of the biggest companies in the world who frequently get accused of being laggards are realizing how scale and digital marketing play VERY well together, and could form the cement in their global marketing initiatives.

In the end, modern marketers are putting their money where there mouth is and, as a result, giving their agencies what amounts to a thinly veiled, but no less justifiable ultimatum: show us results, the analytics to support them, and develop creative in a cost effective way, or we’ll find someone who can. We should all heed the warning. Those who don’t? Well, then they don’t know “tweet” about modern marketing.

post by Freddie Laker

  • Great post.

    Just adding to Andrew's comment which I completely agree with, digital also makes it possible or at least easier for users/consumers/partners to interact with your content. Whether it’s sharing or commenting or other means, when you enable this interaction and a person can add their own touch or thought to your content you immediately make it more meaningful to them - and the wider audience.

    This also brings me to Freddie's point about cross-channel functionality. Not only does it make for a completely different experience for the end user but internally, collaboration in this way inevitably means more teams and functions become real stakeholders in whatever a company says or creates.

    I like to think of a modern organization as a collaborator both internally and externally. Digital has brought down barriers not only between the consumer and the brand but within companies as well. I do hope that it will continue to do so because there is nothing more frustrating than a brand or company that pretends to be attentive and cohesive when it’s not and there really is no better way to create meaning and embrace ‘modern marketing’ then to be open and inclusive.

    Olivia Landolt
    Marketing and Community Manager
    @6Consulting

    6Consulting | The UK’s authorized Radian6 partner
  • I think this is all moving around the idea that brands have stopped being intangible items and have become humans that have ideas, thoughts and feeling which they express through the content they create.

    Just like our own ideas as humans, the only way they progress if people add to them, diagree with them, reflect on them and tell their friends about them. A person who is known for consistantly producing groundbreaking ideas usually benefits from a following that they can then use to fufil certain objectives.

    Brands now have this opportunity to, they can build a following based on their ideas and ultimately sell their products to these followings.

    IMHO (and saying this at the ripe inexperienced age of 22) this is one of the biggest opportunities brands have had since the invention of the television... the hardest part for brands is they need to learn that in order to build a following around their ideas they have no control over the reaction.

    On the plus side I think as people begin to see brands more like humans we'll be more forgiving of mistakes...
  • When I first came to work for Ziggurat Brands I first started by trying to develop a "social media" strategy but after a few chats with our chairman, who's been doing brand marketing since long before the www. was a twinkle in Berner-Lee's eye, I realised a social media strategy is just working out *how* you are going to say something. What I hadn't spent time thinking about is *what* I was going to say.

    In time I've come to realise the two most important factors in any marketing exercise is what you are going to say and to who you will say it... the content and the network.

    The content is the materials you use to excite your audience (videos, text, images, whatever best suits the subject) and your network is, well, your audience.

    Digital gives us the ability to present this content in so many more interesting ways than we used to be able to (think of the day when posters were the only way) both visual and more conceptual. Digital has also brought the cost of creating and distributing video and audio content down to almost zero and has made it easy enough for almost anyone to do.

    This in itself has brought with it problems (gurus for hire etc..) but that's best saved for a whole other post.

    Growth of digital and more recently social media means we can now build a global network and track with scientific precision how our content travels through that network. Twitter especially means that our content can be moved through our network and through the networks of people in ours (tongue twitter anyone?) and for the first time brands have the ability to spread their message globally with out spending a penny (generally speaking).

    Follow me http://www.twitter.com/AndrewJDavison
    Follow Ziggurat http://www.twitter.com/Ziggurat_Brands
  • I guess innovation is a necessity even in Social Media itself. Like any other media, even this one will get cluttered, and to break that clutter, innovative approach to Social Media will certainly help?!
  • absolutely, I agree that social media cannot be seen is innovation solely on merit, what we're seeing is innovation in technology and ways to utilise it - Foursquare for me is at the leading edge - mobile, social, location tagging - exciting..!
  • Foursquare will only move from cutting edge to mainstream if people actually use it *hint* *hint*
  • Recently there have been several superb examples of using Foursquare - CatchaChoo for one - But to be honest where I doubt there is such an interest - maybe as it becomes more widespread I'll join :-)
  • Got it on the head, Digital + Social Media = " the tactics we employ, and more about our overall approach to the complexities of the modern consumer." - We're living in exciting times and consumers are telling us more about themselves everyday. I see Social as a great opportunity to understand more about our consumers (and piers) and tune our approach towards what we learn from this 'social technology' - We're all still learning...!
  • From a slightly different angle, social is a great way for consumers to learn about what we have to offer. They can find the products and services that are most relevant to them - and provide timely and useful feedback. We can harness this information to create a positive feedback loop: responding and adjusting where necessary, alongside managing expectations and perceptions of the brand.
  • Absolutely - its a really important part of social when we start talking about positive/negative consumer feedback - trusted reviews from our piers are a huge influence on our decision making process afterall.
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